Shipping Information
General Information
Depending upon the size and weight of your order, we will recommend
the best shipping method to get the wine kits to your door. Larger
orders will be shipped via common LTL carrier, while smaller orders
will be shipped via UPS or FedEx. The two methods of shipping are
described below. Regardless of the shipment method used, all
shipping must be prepaid.
Freight
Purple Toes has selected Echo Logistics and R+L Carriers as
their freight shipping partners. Not only do they provide superior
service to our region, but they have been able to negotiate terrific rates
with several nationwide carriers. Wherever possible,
we will use them to ship products to your winemaking supply store.
You will qualify for the lowest rates if your store or winery has a standard
loading dock. If your business does not have a loading dock, please
be sure and let us know since this will affect the freight charge.
"Freight" is defined as palletized products
whose net weight is at least 500 pounds. To give you an idea of
the minimum freight weight, this translates to about twenty-five 7-liter
kits (which weigh about 20 lbs. apiece), twenty-two 8-liter wine kits
(approx. 23 lbs. each), or eleven 16-liter wine kits (about 40-48
lbs each, depending on type). You may feel free to mix or match
wine kits to achieve 500 pounds.
Whenever your products leave our dock, we will
contact you with the pro number so that you may track your shipment
on the carrier's web site. All freight orders originate from our
Laurel Springs, North Carolina warehouse (zip code 28644).
Other Shipping Methods
If your order does not meet minimum freight requirements for weight
(see above), we will ship your order via UPS or FedEx. If you prefer
one vendor over another, please let us know your preference. The
total shipping charges for this method include the cost of shipping,
the cost of our packaging, as well as a handling fee. When products
are shipped via UPS or FedEx, the shipping rates and fees per unit
will be much higher when compared to shipping freight via common
carrier; this is why we recommend our customers order in volume
to save on shipping costs.
Whenever your products are shipped, we will contact
you with the tracking number(s) so that you may track your shipment
on the appropriate carrier's web site.
Drop Shipments
Purple Toes supports drop shipments sent directly to your retail
customers. We will bill your company the cost of product, the cost
of shipping (explained above), plus a $7.50 drop shipment fee. Unless
the minimum freight weight is met, the products will be shipped
via UPS or FedEx.
Depending upon the method of shipping, you will
be provided with either a tracking number or a pro number to aid
you in tracking your customer's order.
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